Legal
Buying from Ethos Eyes is simple. Browse our store and add the items you want to your shopping cart. When you have finished choosing, click 'Checkout' and we will ask for a few details so we can complete your order.
Packaging and postage are free on every order, worldwide. UK orders are sent with a Royal Mail tracking number and should arrive within 2-3 working days. Overseas orders are sent by Royal Mail and passed to the postal service in your country. Please allow up to 28 working days, although most arrive within 14 working days on average. Import and customs in the 27 EU countries can sometimes have a backlog of items to process, due to Brexit and the new EU VAT rules for goods posted from the United Kingdom.
We accept PayPal, and credit/debit card payments through PayPal. If you are shopping from outside the UK, you can choose to pay in US$ or Euros, and that currency will appear on your statement. You can enter your credit/debit card details safely on our secure website, but for security reasons please never send card details by email or post. We can also take orders and payments by phone: just send us your phone number and we will call you back contact us
We accept Visa and MasterCard credit/debit card payments. All card payments are secure and covered by PayPal. Orders are processed on the day the product is ready to ship. In the rare event that an item you order is out of stock, we will let you know.
You will receive an email confirming your order. This confirms that we have received your order; it does not mean a contract exists between us. We will confirm when we accept your order, and it is that acceptance which forms a contract between us. This term protects us if a pricing mistake has been made, if goods have been under-priced in error, or if we can no longer supply a product for any reason. If a price changes, we will always contact you first to check that the new price is acceptable.
All orders are posted free of charge, and a photo of the proof of postage is available on request.
We deliver orders using Royal Mail, including Royal Mail's international overseas service. If anything you buy from Ethos Eyes is damaged in transit, please let us know within 24 hours of delivery. We will send you a pre-paid, self-addressed padded envelope to return the damaged product(s), and once we receive them, we will send out a replacement order. Please return damaged goods promptly, as we need them to make a claim against the courier. If the damaged goods cannot be returned, we cannot send a replacement.
If you change your mind after receiving your order, or find that your purchase is unsatisfactory or unwanted, we will refund your credit/debit card, provided the goods are returned to us within 5 working days of the original delivery. Returned goods must be fit for resale: undamaged, unopened and in their original packaging. The customer pays the return postage, and the goods remain the customer's responsibility and property until they are signed back into stock at Ethos Eyes. We recommend sending returns by registered or recorded delivery, or another tracked shipping method. Original delivery costs and return postage costs are not refundable, and a 20% re-stocking charge applies.
